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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

 

GENERAL FAQ

 

WHO DO I CONTACT IF I HAD A POSITIVE OR UNSATISFYING GUEST EXPERIENCE AT AN APPLEBEE'S RESTAURANT?

Your satisfaction is our goal. Tell us about your experience through our contact us form.

HOW CAN I SIGN UP TO RECEIVE THE LATEST PROMOTIONS FROM APPLEBEE’S?

Go to our eClub section to sign up to get the promotions via email from Applebee's.

CAN I ORDER FOOD ITEMS ONLINE OR BY PHONE?

With Applebee's Carside To Go service, you can order online or call in your order by phone. When you arrive, just park in a special Carside To Go parking space, and we'll bring out your food.

ARE RECIPES AVAILABLE FOR THE ITEMS ON YOUR MENU?

We appreciate the interest in our craveable menu items. However, because our recipes are proprietary and confidential, we’re sorry to say that they are not available for any menu or beverage items. We’re always happy to serve them to you at your local Applebee’s.

WOULD APPLEBEE'S BE INTERESTED IN RAISING FUNDS FOR MY CAUSE OR CHARITY?

We appreciate your interest in having Applebee's involved in your fund-raising project. Please call Guest Relations at 888-592-7753 or fill out this online form, and we’ll be happy to provide more information on how the Applebee’s locations in your neighborhood can assist you. 

WOULD APPLEBEE'S BE INTERESTED IN SPONSORING MY EVENT?

All opportunities for national sponsorships, sales, direct marketing, advertising, media and merchandising should be emailed to [email protected]. If you have a request for a local or regional sponsorship, please contact the manager of your local restaurant.

I'M A STUDENT WORKING ON A SCHOOL PROJECT. CAN I FIND OUT MORE ABOUT HOW YOUR COMPANY WORKS?

While we are not able to grant interview requests or provide detailed information about our corporate strategies, marketing programs, or internal systems and processes, you can find a lot of information about our company online, particularly in our annual reports or SEC filings. Please visit our Investor Relations website to access these documents.

CAN I BUY STOCK IN APPLEBEE'S?

Applebee's is a DineEquity, Inc., brand. DineEquity is traded on the New York Stock Exchange under the symbol DIN.

WHO DO I CONTACT IF I'M A FINANCIAL ANALYST AND NEED INFORMATION REGARDING THE COMPANY?

Available information can be found at the DineEquity Investor Relations page.

 

GIFT CARD FAQ

 

HOW DO I BUY A GIFT CARD TO USE TODAY?

We offer two convenient ways to purchase a Gift Card today. A Gift Card may be purchased at any Applebee's Neighborhood Grill + Bar location for any amount.

 

Digital Gift Cards may be purchased directly from our website. Simply fill out the information requested and send to any email address. You can personalize your Gift Card design with images, audio, mobile phone messaging and even post a notification on Facebook. Get your Digital Gift Card now.

CAN I PRINT A GIFT CARD FOR IMMEDIATE USE?

Absolutely. Our Digital Gift Cards make it easy to order and print immediately. Follow our order process and send your Digital Gift Card to any email address. Once you receive our email message, print out the Digital Gift Card and it can be taken into any Applebee's Neighborhood Grill + Bar to redeem. Get your Digital Gift Card now.

HOW LONG WILL IT TAKE TO GET MY GIFT CARD?

Gift Card orders for physical cards that are received from our website will process and can take up to 48 hours to ship. There are several shipping options for your convenience ranging from standard mail to overnight delivery.

Digital Gift Cards can be processed and printed the same day. Get your Digital Gift Card now. While uncommon, it can take up to six hours to receive a Digital Gift Card. 

CAN I MAIL A GIFT CARD TO ANOTHER PERSON?

Gift Card orders under $200 can be shipped to any United States address. Cards shipped via UPS cannot be delivered to a P.O. Box address.

DO GIFT CARDS EVER EXPIRE OR DECLINE IN VALUE?

Applebee's Gift Cards never expire, and they do not decrease in value.

CAN I USE A GIFT CARD TO PURCHASE A GIFT CARD?

Applebee's Gift Cards are not redeemable for other gift cards.

CAN GIFT CARDS BE PURCHASED OVER THE PHONE?

For your security, we do not accept Gift Card orders by phone. Gift Cards may be purchased through our secure website or at any Applebee's Neighborhood Grill + Bar.

WHAT SHOULD I DO IF I LOSE MY GIFT CARD?

Always protect your Gift Card as if it were cash. If you do lose your card, call us at 888-592-7753. Please have your card number and the receipt available when calling.

I LIVE OUTSIDE THE UNITED STATES. CAN I ORDER A GIFT CARD ONLINE?

Guests living in Canada can go online to www.applebeescanada.com to purchase digital gift cards online; at this time plastic gift cards are not available in Canada.

While guests outside the United States and Canada cannot purchase gift cards online, they can be purchased by contacting our Gift Card department and filling out an order form. To receive an order form, please e-mail [email protected]. Please note:  While these cards can be purchased by guests outside of the United States and Canada, they will only be able to be used in the United States or Canada.

 

VETERANS DAY FAQ

 

HOW CAN I RECEIVE MY FREE ENTRÉE ON VETERANS DAY?

It’s easy! Simply show proof of military service, such as a U.S. Uniform Services Identification Card, DDT214 Citation or Commendation, your U.S. Uniform Services Retired Identification Card, a Current Leave and Earnings Statement (LES) or your Veterans Organization Card (i.e., American Legion and VFW). Alternatively, provide a photograph of yourself in your military uniform — or, even better, come into your neighborhood Applebee’s wearing it and let us show our thanks for your service to our country!

EMPLOYEE FAQ

 

I AM A CURRENT OR FORMER EMPLOYEE, HOW DO I …?

Please contact your general manager or franchise office’s main number/home office for assistance with any employment-related matters (e.g. payroll, W-2 forms, dates of employment, et cetera). Applebee’s does not employ any of the individuals working at franchised restaurants. Applebee’s restaurants are operated by independent franchisees, who are independent employers.

HOW DO I APPLY?

To apply at a location that is already open, please go online to our Careers page. For new locations that are not yet open, we recommend going to the location directly.  Applebee’s does not hire or employ any of the individuals working at franchised restaurants. Applications will be routed to the appropriate independent franchisee.

 

 

GIFT CARD FRAUD

 

HOW TO AVOID AND REPORT FRAUDULENT AND SUSPICIOUS GIFT CARD ACTIVITY

  • Applebee’s Gift Cards are available for purchase in-restaurant, on applebees.com and at other various retailers.
  • Applebee’s has many partners distributing digital and plastic gift cards.
  • Applebee’s Gift Cards are only applicable and eligible for purchases at Applebee’s restaurant locations. Other businesses do not accept payments in the form of Applebee’s Gift Cards.
  • Do not purchase an Applebee’s Gift Card if the packaging appears to be manipulated, ripped or altered, or the PIN has been scratched off. If you notice anything suspicious about the packaging of an Applebee’s Gift Card, bring it up with the store management.
  • Do not divulge your Applebee’s Gift Card number or PIN to anyone.
  • Be wary of callers and scammers who try to impersonate a legitimate company or a government entity. Some common gift card scams are:

    • IRS Scam – scammers will call, claiming to be an IRS agent and saying that you owe money or you will be arrested, instructing you to purchase gift cards and give them the gift card numbers.
    • Grandparent Scam – scammers will call, claiming that their loved one is in trouble and they need help, instructing you to purchase gift cards and give them the gift card numbers.
    • Mystery Shopper Scam – scammers will send a check and letter, asking you to participate as a “mystery shopper” by cashing the check, purchasing goods and gift cards at the targeted store, and sending it back to them. The fake check bounces after sending the goods and gift cards to the scammers.
  • Applebee’s Gift Cards can only be used at Applebee’s Restaurants and on applebees.com. Legitimate government entities such as IRS, Treasury Department, FBI or local police departments do not accept any form of Applebee’s Gift Cards as payment.
  • Legitimate businesses other than Applebee’s do not accept payments in the form of Applebee’s Gift Cards. For instance, you will never be asked to pay your utility bills, bail money, debt collection and hospital bills with Applebee’s Gift Cards.
  • If you get a call from a stranger who says that a loved one is in trouble and they ask you to provide Applebee’s Gift Card numbers to help them, we recommend you hang up and contact your loved one directly.
  • Applebee’s Gift Cards are not free. Be mindful on clicking and responding to ads and websites that offer free or discounted Gift Cards. These are scams.
  • If you think you or your family member has become a victim of a gift card scam, report it to the Federal Trade Commission at ftccomplaintassistant.gov.

 

ADDITIONAL RESOURCES

 

INTERNAL REVENUE SERVICE (IRS)

FEDERAL TRADE COMMISSION (FTC)

THE NATIONAL COUNCIL ON AGING

FRAUD.ORG